Support Center FAQ

Or choose a category to quickly find the help you need.

Current User of Pixellot You? Visit our Help Desk

Search Results

General Information

How to change team info?

Login to your account at you.pixellot.tv Go to Manage teams section. Press GO button for selected team and set up a details

How to download clips/highlights?

https://desk.zoho.com/portal/pixellot/en/kb/articles/how-do-i-download-highlights

How to invite member to my team?
  • Click on the menu icon on the top left of the main page
  • Click on MY TEAMS to open the team-management area
  • Find the team in the list and click on
  • ADD MEMBERS Share the link via your preferred method
How do I add another admin to the team?
  • Go to the You app.
  • Click on the menu icon on the top left of the main page
  • Click on MY TEAMS to open the team-management area
  • Find the team in the list and click on ADD MEMBERS
  • Share the link via your preferred method A person who received an invitation should log in/sign up to You app via this link When a person accepted the invitation, the admin should go to “MY TEAMS” menu, select a team and see the new member who joined it.
  • Press three dots near the member name and select the option “SET AS ADMIN”
  • Repeat these actions for each team that admin wants to join new admin to
How to cut clips at desktop?

Now there is an option to cut clips from pano in web-viewer. Please switch to panoramic view by pressing a pano button at the playbar. Now you see the red dot at play menu appeared. Please press it once to strart cutting a clip and press it secondly to finish cutting. The clip is saved at WEBm format. You may need to install VLC player to be able to play it.

How long for delivery?

We use DHL express and this will take between 5-7 days.

How do i set up my teams?

You can set up your teams on the You platform online. Visit https://you.pixellot.tv/my/

How do I add my players?

You can add your players via Rosters in VidSwap

Pricing

How to change CC for payments?

Reach Support Team by opening a live-chat session at you.pixellot.tv or emailing to you.support@pixellot.tv

How to pause a subscription?

Reach Support Team by opening a live-chat session at you.pixellot.tv or emailing to you.support@pixellot.tv

Can I get a full refund on the camera and my subscription if I am not satisfied?

All hardware and software bundles come with a full, 30 day money back guarantee. If after the initial 30 days you are not satisfied, we can work on getting you a full refund.

Do I have to pay additional fees for premium support?

No. You’ll receive free phone, email and live chat support no matter how big or small your team is!

Can I use my subscription for more than one team?

No, subscriptions are limited to one sport and team. To add a new team to your account, contact our support team.

Equipment

How to set up a camera? Where to locate?

Place the camera at center field, center court or center net. You need to place the camera near the halfway line, in a place that it sees the whole field (3m and beyond), and a place that it will be safe from people or other hazards. Guide https://air-guides.pixellot.tv/

How to remote control a camera? Action

Please download Action app. Follow the instructions. Guide https://desk.zoho.com/portal/pixellot/en/kb/articles/recording-at-game + support center

How do i upload my video?

You can upload your match via the Pixellot Control App. Just select the correct teams and sports and leave the camera to upload. On average a match of 90 mins should take 1hr 30 to upload dependent on your connection bandwidth speed.

How to remote control a camera? Air

Please download Control app. Follow the instructions. Guide https://air-guides.pixellot.tv/

How to remove a video from camera? Action

Please connect to your Action camera via the Action app. Choose an option to format storage (if you want to remove all videos) or go to the album and select videos you want to download

How to remove a video from camera? Air
  • Please connect to the Air camera via Wi-Fi and launch the Control app.
  • Choose a video you want to remove and press three dots menu at the top-right corner.
  • Choose an option.
  • Delete.

Software

How to upload recorded video? Action

Please log in to your account at you.pixellot.tv. Download the Pixellot Uploader tool (available in relevant section) and install it to your desktop. Follow the instructions. Guide is available at support help center

How to upload recorded video? Air

Please connect to your camera via Wi-Fi and launch the Control app. Connect your Air camera to the Internet with the supplied Ethernet cord. Chose a recording to upload, set up event detail and press Upload button. when uploading, blue LED light will be blinking on the air camera. Guide https://air-guides.pixellot.tv/ + support help center

How to cut clips?

To access this function your device would need to be turned to landscape mode for the full-screen view It is recommended to pause the video at the exact time that you’d wish to start the clip If you can’t see the player interface while the video is playing, click the screen once to bring it up Click on the Clip button to start the process Click on the “Start Clip” button to mark the starting time. The player will start the video from that point Click on the “End Clip“ Set the desired clip name and click OK to save. (Cancel will Discard the clip). Saving Clip can take some time, you will receive a message/notification once it’s ready. Once your clip is ready, it would be available on the My Album page (click the icon at the top right of the main screen). Clips are grouped by the source event/game. You can also find the clip in the event/game videos together with the full game and highlights.

How to share clips?

Find and open the clip on My Album or within the event page and click on the share icon within the player.

How do I add drawing tools to the videos and share them with my players ?

You can do this via Vid Swap when you are reviewing any clip saved as a highlight.

For more information reference the guide here https://help.vidswap.com/hc/en-us/articles/2016Telestrations.

How do i download the Video to use on HUDL?

You can download videos directly from VidSwap in MP4 format.

For more information reference the link here –https://help.vidswap.com/hc/en-us/articles/201748243-Downloading-Video