Support Center FAQ

You need to use Pixellot Uploader desktop app, with your PC or MAC. Log into your account and click the “uploader” tab to download for Mac or PC. For more details visit the Getting Started Video Guides and choose the “uploading” section.

Mac users, please be advised on current known issue. This is addressed in the “Uploader wont fully install on mac computer”.

It is located in the downloads folder, per your browser configuration. If the file size is “zero”, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon is located on the desktop or applications menu/folder.

Make sure of the following:

• You signed-up for Pixellot You and have your account credentials with you
• You have internet access from your PC/MAC
• You used your correct Pixellot You credentials, if needed, use the reset password option
• If you have received a notification that your subscription package has run out, log-in to your account at you.pixellot.tv and manage your subscription

Verify your internet connection via opening a browser page. Wait at least half an our, and re-check if the problem persists. If still no progress, and internet connection is available, close the Pixellot Uploader, re-open and retry to upload.

There may be several reasons for this:

• The camera is turned off –> turn camera on
• A problem with the camera’s USB data cable –> try to use another cable
• Camera’s storage card (like MicroSD) is not in the camera –> insert the memory card to the camera

Check that you have an internet connection by opening a browser. Check if your computer may have entered a sleep mode.

As long as the internet connection is re-established within 45 minutes, the uploading process will resume automatically, beyond 45 minutes of the internet being down, you will need to re-start the uploading app.

If you’ve received the following message, don’t be alarmed! 

Apple has created some strict new updates that have impacted launching the uploader from your mac computer. Luckily, there are some quick steps to get around this message.

1. Click the apple icon in the top left corner of your computer
2. Select “system preferences” from the drop down
3. Click the House Icon “Security & Privacy”
4. Make sure you’re on the “General” tab
5. Click the lock button & enter your computers password to unlock your settings
6. Click “allow” next to the text that references the Pixellot You Uploader

If you are a mac user and would like to beta our desktop app from the Mac store, contact you.support@pixellot.tv

To connect your Air camera to Wifi for uploading, follow the instructions below.

1. Open the Pixellot Control app and connect to your Air camera.
2. At the very top in the main menu, select “Connect to Home/Office Network”.
3. A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
4.  A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
5. Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
6. To upload your game, press the upload button.

Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.

You need to use Pixellot Uploader desktop app, with your PC or MAC. Log into your account and click the “uploader” tab to download for Mac or PC. For more details visit the Getting Started Video Guides and choose the “uploading” section.

Mac users, please be advised on current known issue. This is addressed in the “Uploader wont fully install on mac computer”.

It is located in the downloads folder, per your browser configuration. If the file size is “zero”, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon is located on the desktop or applications menu/folder.

Make sure of the following:

• You signed-up for Pixellot You and have your account credentials with you
• You have internet access from your PC/MAC
• You used your correct Pixellot You credentials, if needed, use the reset password option
• If you have received a notification that your subscription package has run out, log-in to your account at you.pixellot.tv and manage your subscription

Verify your internet connection via opening a browser page. Wait at least half an our, and re-check if the problem persists. If still no progress, and internet connection is available, close the Pixellot Uploader, re-open and retry to upload.

There may be several reasons for this:

• The camera is turned off –> turn camera on
• A problem with the camera’s USB data cable –> try to use another cable
• Camera’s storage card (like MicroSD) is not in the camera –> insert the memory card to the camera

Check that you have an internet connection by opening a browser. Check if your computer may have entered a sleep mode.

As long as the internet connection is re-established within 45 minutes, the uploading process will resume automatically, beyond 45 minutes of the internet being down, you will need to re-start the uploading app.

If you’ve received the following message, don’t be alarmed! 

Apple has created some strict new updates that have impacted launching the uploader from your mac computer. Luckily, there are some quick steps to get around this message.

1. Click the apple icon in the top left corner of your computer
2. Select “system preferences” from the drop down
3. Click the House Icon “Security & Privacy”
4. Make sure you’re on the “General” tab
5. Click the lock button & enter your computers password to unlock your settings
6. Click “allow” next to the text that references the Pixellot You Uploader

If you are a mac user and would like to beta our desktop app from the Mac store, contact you.support@pixellot.tv

To connect your Air camera to Wifi for uploading, follow the instructions below.

1. Open the Pixellot Control app and connect to your Air camera.
2. At the very top in the main menu, select “Connect to Home/Office Network”.
3. A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
4.  A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
5. Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
6. To upload your game, press the upload button.

Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.

You need to use Pixellot Uploader desktop app, with your PC or MAC. Log into your account and click the “uploader” tab to download for Mac or PC. For more details visit the Getting Started Video Guides and choose the “uploading” section.

Mac users, please be advised on current known issue. This is addressed in the “Uploader wont fully install on mac computer”.

It is located in the downloads folder, per your browser configuration. If the file size is “zero”, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon is located on the desktop or applications menu/folder.

Make sure of the following:

• You signed-up for Pixellot You and have your account credentials with you
• You have internet access from your PC/MAC
• You used your correct Pixellot You credentials, if needed, use the reset password option
• If you have received a notification that your subscription package has run out, log-in to your account at you.pixellot.tv and manage your subscription

Verify your internet connection via opening a browser page. Wait at least half an our, and re-check if the problem persists. If still no progress, and internet connection is available, close the Pixellot Uploader, re-open and retry to upload.

There may be several reasons for this:

• The camera is turned off –> turn camera on
• A problem with the camera’s USB data cable –> try to use another cable
• Camera’s storage card (like MicroSD) is not in the camera –> insert the memory card to the camera

Check that you have an internet connection by opening a browser. Check if your computer may have entered a sleep mode.

As long as the internet connection is re-established within 45 minutes, the uploading process will resume automatically, beyond 45 minutes of the internet being down, you will need to re-start the uploading app.

If you’ve received the following message, don’t be alarmed! 

Apple has created some strict new updates that have impacted launching the uploader from your mac computer. Luckily, there are some quick steps to get around this message.

1. Click the apple icon in the top left corner of your computer
2. Select “system preferences” from the drop down
3. Click the House Icon “Security & Privacy”
4. Make sure you’re on the “General” tab
5. Click the lock button & enter your computers password to unlock your settings
6. Click “allow” next to the text that references the Pixellot You Uploader

If you are a mac user and would like to beta our desktop app from the Mac store, contact you.support@pixellot.tv

To connect your Air camera to Wifi for uploading, follow the instructions below.

1. Open the Pixellot Control app and connect to your Air camera.
2. At the very top in the main menu, select “Connect to Home/Office Network”.
3. A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
4.  A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
5. Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
6. To upload your game, press the upload button.

Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.