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Pixellot Air Support Center

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    FAQ

    Pixellot Air Equipment & Preparations

    As long as you see most of the lines & corners, the AI technology can still understand the field/court.

    5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

    In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

    Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.

    • Verify that the master power switch is turned on (downward position).
    • If needed, connect it to a power supply and charge the camera.

    Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

    The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

    This will ensure that it will update itself to the latest firmware.

    See the guide below on how to set up the Air Camera Magic Arm

    Pixellot – Magic Arm Instructions

    Recording

    As long as you see most of the lines & corners, the AI technology can still understand the field/court.

    5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

    In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

    Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.

    • Verify that the master power switch is turned on (downward position).
    • If needed, connect it to a power supply and charge the camera.

    Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

    The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

    This will ensure that it will update itself to the latest firmware.

    See the guide below on how to set up the Air Camera Magic Arm

    Pixellot – Magic Arm Instructions

    Control App

    As long as you see most of the lines & corners, the AI technology can still understand the field/court.

    5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

    In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

    Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.

    • Verify that the master power switch is turned on (downward position).
    • If needed, connect it to a power supply and charge the camera.

    Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

    The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

    This will ensure that it will update itself to the latest firmware.

    See the guide below on how to set up the Air Camera Magic Arm

    Pixellot – Magic Arm Instructions

    Video Uploading

    As long as you see most of the lines & corners, the AI technology can still understand the field/court.

    5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

    In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

    Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.

    • Verify that the master power switch is turned on (downward position).
    • If needed, connect it to a power supply and charge the camera.

    Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

    The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

    This will ensure that it will update itself to the latest firmware.

    See the guide below on how to set up the Air Camera Magic Arm

    Pixellot – Magic Arm Instructions

    Viewing & Sharing

    As long as you see most of the lines & corners, the AI technology can still understand the field/court.

    5-6 hours of recording time on battery. Make sure you have sufficient time left on the device and free space as needed.

    In this case, the recording will stop. You will need to turn the device back on and re-connect it with the Pixellot Control app. Be sure to complete the event details, and continue to record your game.

    Yes, you can. You can record in normal outdoor playing conditions, during rain or snow.

    • Verify that the master power switch is turned on (downward position).
    • If needed, connect it to a power supply and charge the camera.

    Every time that the device is connected to the network, it will automatically check if there are any updates available for its firmware. If an update is found, the device will automatically update itself.

    The front LEDs may flicker when this is happening, and the device may restart itself automatically. It is recommended that before using it for the first time, charge the unit for a few hours while connected with a cable to the network.

    This will ensure that it will update itself to the latest firmware.

    See the guide below on how to set up the Air Camera Magic Arm

    Pixellot – Magic Arm Instructions