Pixellot Air Support Center
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FAQ
Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.
When the device is uploading, the connective LED will blink with a blue indication.
Enter the event details. After completing this action, you will have the ability to upload.
As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.
This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.
Event details are needed to file your game correctly for processing and viewing.
If the camera is not turned off (working on the battery or power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power supply connection to the camera once the power has returned so it is connected to the power supply while uploading.
Launch the Pixellot Control app, connect to the camera and view the event’s upload status in the events list.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
Uploading time depends on your upstream internet bandwidth.
- At 20Mbps upstream, an hour game will take an hour to upload.
- You can change the settings of recording to lower quality (before recording a game), to speedup upload time, on low internet bandwidth locations.
To learn how to upload games from the Air camera through your computer or laptop, please view the guide below.
To connect your Air camera to Wifi for uploading, follow the instructions below.
- Open the Pixellot Control app and connect to your Air camera.
- At the very top in the main menu, select “Connect to Home/Office Network”.
- A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
- Â A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
- Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
- To upload your game, press the upload button.
Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.
See the instructions below on how to renew your Pixellot You subscription.
Pixellot Air Equipment & Preparations
Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.
When the device is uploading, the connective LED will blink with a blue indication.
Enter the event details. After completing this action, you will have the ability to upload.
As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.
This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.
Event details are needed to file your game correctly for processing and viewing.
If the camera is not turned off (working on the battery or power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power supply connection to the camera once the power has returned so it is connected to the power supply while uploading.
Launch the Pixellot Control app, connect to the camera and view the event’s upload status in the events list.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
Uploading time depends on your upstream internet bandwidth.
- At 20Mbps upstream, an hour game will take an hour to upload.
- You can change the settings of recording to lower quality (before recording a game), to speedup upload time, on low internet bandwidth locations.
To learn how to upload games from the Air camera through your computer or laptop, please view the guide below.
To connect your Air camera to Wifi for uploading, follow the instructions below.
- Open the Pixellot Control app and connect to your Air camera.
- At the very top in the main menu, select “Connect to Home/Office Network”.
- A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
- Â A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
- Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
- To upload your game, press the upload button.
Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.
See the instructions below on how to renew your Pixellot You subscription.
Recording
Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.
When the device is uploading, the connective LED will blink with a blue indication.
Enter the event details. After completing this action, you will have the ability to upload.
As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.
This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.
Event details are needed to file your game correctly for processing and viewing.
If the camera is not turned off (working on the battery or power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power supply connection to the camera once the power has returned so it is connected to the power supply while uploading.
Launch the Pixellot Control app, connect to the camera and view the event’s upload status in the events list.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
Uploading time depends on your upstream internet bandwidth.
- At 20Mbps upstream, an hour game will take an hour to upload.
- You can change the settings of recording to lower quality (before recording a game), to speedup upload time, on low internet bandwidth locations.
To learn how to upload games from the Air camera through your computer or laptop, please view the guide below.
To connect your Air camera to Wifi for uploading, follow the instructions below.
- Open the Pixellot Control app and connect to your Air camera.
- At the very top in the main menu, select “Connect to Home/Office Network”.
- A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
- Â A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
- Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
- To upload your game, press the upload button.
Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.
See the instructions below on how to renew your Pixellot You subscription.
Control App
Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.
When the device is uploading, the connective LED will blink with a blue indication.
Enter the event details. After completing this action, you will have the ability to upload.
As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.
This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.
Event details are needed to file your game correctly for processing and viewing.
If the camera is not turned off (working on the battery or power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power supply connection to the camera once the power has returned so it is connected to the power supply while uploading.
Launch the Pixellot Control app, connect to the camera and view the event’s upload status in the events list.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
Uploading time depends on your upstream internet bandwidth.
- At 20Mbps upstream, an hour game will take an hour to upload.
- You can change the settings of recording to lower quality (before recording a game), to speedup upload time, on low internet bandwidth locations.
To learn how to upload games from the Air camera through your computer or laptop, please view the guide below.
To connect your Air camera to Wifi for uploading, follow the instructions below.
- Open the Pixellot Control app and connect to your Air camera.
- At the very top in the main menu, select “Connect to Home/Office Network”.
- A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
- Â A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
- Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
- To upload your game, press the upload button.
Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.
See the instructions below on how to renew your Pixellot You subscription.
Video Uploading
Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.
When the device is uploading, the connective LED will blink with a blue indication.
Enter the event details. After completing this action, you will have the ability to upload.
As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.
This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.
Event details are needed to file your game correctly for processing and viewing.
If the camera is not turned off (working on the battery or power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power supply connection to the camera once the power has returned so it is connected to the power supply while uploading.
Launch the Pixellot Control app, connect to the camera and view the event’s upload status in the events list.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
Uploading time depends on your upstream internet bandwidth.
- At 20Mbps upstream, an hour game will take an hour to upload.
- You can change the settings of recording to lower quality (before recording a game), to speedup upload time, on low internet bandwidth locations.
To learn how to upload games from the Air camera through your computer or laptop, please view the guide below.
To connect your Air camera to Wifi for uploading, follow the instructions below.
- Open the Pixellot Control app and connect to your Air camera.
- At the very top in the main menu, select “Connect to Home/Office Network”.
- A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
- Â A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
- Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
- To upload your game, press the upload button.
Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.
See the instructions below on how to renew your Pixellot You subscription.
Viewing & Sharing
Make sure you have connected the device to the power supply and network via the supplied Ethernet cable.
When the device is uploading, the connective LED will blink with a blue indication.
Enter the event details. After completing this action, you will have the ability to upload.
As long as you have not turned off the camera, you can just reconnect to the network with the Ethernet cable, and the upload will continue. If you have turned off the camera, turn it back on, re-launch the Pixellot Control app and re-start the upload process.
This is dependent on your specific account. Once the game is processed, you will receive an email with a link to watch the automatically produced game on a web browser viewer -or- a notification in the You mobile app that is set for your account.
Event details are needed to file your game correctly for processing and viewing.
If the camera is not turned off (working on the battery or power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power supply connection to the camera once the power has returned so it is connected to the power supply while uploading.
Launch the Pixellot Control app, connect to the camera and view the event’s upload status in the events list.
Verify your camera is set to your region’s recording standard: use the Pixellot Control app, go to the recording screen, hit the setup icon, set it to PAL or NTSC, according to your region.
NTSC – United States, Canada, Caribbean, Central America Mexico, South America, Japan, South Korea, Taiwan, Hong Kong, Macau, Southeast Asia* (location may vary), China.
PALÂ – Europe, Australia, New Zealand, India, South Africa, South America* (location may vary)
Uploading time depends on your upstream internet bandwidth.
- At 20Mbps upstream, an hour game will take an hour to upload.
- You can change the settings of recording to lower quality (before recording a game), to speedup upload time, on low internet bandwidth locations.
To learn how to upload games from the Air camera through your computer or laptop, please view the guide below.
To connect your Air camera to Wifi for uploading, follow the instructions below.
- Open the Pixellot Control app and connect to your Air camera.
- At the very top in the main menu, select “Connect to Home/Office Network”.
- A list of Wifi networks will show, select the network you’d like to connect to and enter the Wifi network’s password.
- Â A connection loading screen will show after selecting the network. Leave this screen open while the camera connects to the Wifi network. This can take up to a few seconds.
- Once connected, you’ll be automatically sent back to the main menu and you should notice the LED lights showing as green and blue on the front of the camera. Blue signifies a connection to the Wifi network.
- To upload your game, press the upload button.
Note: Wifi uploading will most likely take longer in comparison to a hardline connection using the provided ethernet cord. For the fastest upload, we recommend connecting via ethernet when this option is available.
See the instructions below on how to renew your Pixellot You subscription.
