Pixellot Air Support Center
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FAQ
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
Pixellot Air Equipment & Preparations
All hardware (Air camera, tripod, angle adapter, etc) is under a 12-month warranty that starts the day of the purchase.
If you have a problem with your hardware, please reach out to our 24/7 support team. Under the warranty, we cover any internal hardware issues with the Air camera (lens not connecting, the microphone going out, LED lights not working etc.) If the camera falls and breaks the warranty does not cover this. If this does happen though, still please reach out to us and we will work with you to find a good solution. Same with the tripods, if a knob breaks off from normal use and you’re within the 12-month warranty, we’ll replace it free of charge.
