A few optional solutions to explore:
- You might need to get near the camera, so the mobile device can connect to the camera’s hotspot WiFi network. In some cases, you may need to disconnect from the current WiFi connection, so the mobile device will connect to the camera
- The camera may be turned off – check if it is on by viewing the camera’s status LED (if the camera has turned off, it might be because its battery is low)
- If you recently updated the OS of your mobile device, you may need to update the camera’s mobile app. In some cases, you may need to uninstall and reinstall the camera’s mobile app
- You may need to enter your device WiFi settings, forget the camera’s hotspot network, and re-connect to the Camera’s network
Specifically for Yi mobile app and iOS 13:
- Follow the instruction in this video for setting it up
- After installing the app, make sure to trust the Yi vendor, in the General -> Profiles settings
- Make sure to grant Location Services to the app (prompted on the first trial to connect to the camera)
Category:
Control App - Support
