SUPPORT CENTER
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FAQ
Video Capture – Two 4K lenses @ 25/30 FPS, 200°angle (can be deployed close to the line)
Field Types – Indoor & outdoor, small & large
Sports – All Pixellot-supported sports
Recording Time – 6 hours (battery powered & internal storage)
Network – Wi-Fi, wired Ethernet & optional LTE*
Power – Internal rechargeable battery
Weight – 1.9kg, can be carried in a backpack
Comes With – Carrier case, charger, lens cleaner cloth, setup & monitoring app
Optional Accessories – Tripod, Magic Arm, power bank
We recommend choosing your camera based on your sport type.
Air Camera
Soccer, basketball, American football, hockey, volleyball and lacrosse.
Action Camera
Basketball, volleyball, baseball, softball and hockey.
GoPro 7, 8, 9, and 10
We don’t sell GoPros, but our software is compatible with these cameras. Using our software, GoPro can film basketball, volleyball, baseball, softball and hockey.
Both cameras are great, we recommend choosing your camera based on your sport type.
Air is best for: Soccer, basketball, volleyball, hockey, lacrosse, American football.
Action/GoPro is best for: Basketball, volleyball, hockey, baseball, softball.
Your video content is stored on our cloud network, and 12 months of cloud storage is included with your subscription. After 12 months, we will start to reach out to see what content we can delete from your profile to keep it clutter-free.
Yes, all published events can be downloaded to PC. Each game or practice must go through our AI processing first. Once it’s finished, it will publish automatically to your You profile. Once published, you may download the game to your computer or an external hard drive if you’d like.
Yes! If you’re a new buyer, this can be done through our pricing page here.
If you’re already a customer, you can purchase through your You profile. Select the “Manage Plans” tab once you’re logged in.
The Air cameracan record in normal outdoor playing conditions, during rain or snow. The Action camera is not weatherproof.
The only third-party cameras we support currently are GoPros 7, 8, 9, and 10.
Not at this time. An Air camera, Action camera or GoPro 7, 8, 9 or 10 is required.
Air
Soccer, basketball, volleyball, hockey, lacrosse, American football.
Action/GoPro
Basketball, volleyball, hockey, baseball, softball.
Action/GoPro
Basketball, volleyball, hockey, baseball, softball.
Air
Soccer, basketball, volleyball, hockey, lacrosse, American football.
Action/GoPro
Baseball and Softball
The Air camera does not include live streaming currently but this is a feature we are working on.
Video is recorded in 4K quality (Air camera: each camera 4K). The output video quality is 1080p for the Air and 720p for Action/GoPro.
Different lighting conditions can affect the video colors: for outdoor events it can be rain or sunbeams hitting the camera lenses directly. For this reason, it’s best to locate the camera on the side opposite to the sunlight.
