SUPPORT CENTER
Or, choose a camera to quickly find the help you need.
FAQ
In this video you’ll be able to see how to use your tripod with the Air camera.
Video Capture – Two 4K lenses @ 25/30 FPS, 200°angle (can be deployed close to the line)
Field Types – Indoor & outdoor, small & large
Sports – All Pixellot-supported sports
Recording Time – 6 hours (battery powered & internal storage)
Network – Wi-Fi, wired Ethernet & optional LTE*
Power – Internal rechargeable battery
Weight – 1.9kg, can be carried in a backpack
Comes With – Carrier case, charger, lens cleaner cloth, setup & monitoring app
Optional Accessories – Tripod, Magic Arm, power bank
Yes! If you’re a new buyer, this can be done through our pricing page here.
If you’re already a customer, you can purchase through your You profile. Select the “Manage Plans” tab once you’re logged in.
The Air cameracan record in normal outdoor playing conditions, during rain or snow. The Action camera is not weatherproof.
Air
Check this video on how to delete videos on Control App:
To delete one recording
- Log into the Control App
- Connect to your Air camera
- Find the video you need in the recordings list
- Press the three-dot menu of the video
- Choose the Delete option
Format SD card
- Log in to the Control App
- Connect to your Air camera
- Go to the Recording screen
- Click on the Settings menu (gear icon on the top right corner of the screen)
- Choose the Format SD Card option
Action
1. Launch the Action App and connect to your camera
2. Go to the Videos section
3. Choose the video you need with a long-press
4. Press the Delete icon at the top-right corner
Air
Press the power button at the back panel of the camera. If your Air camera has a power switch, please make sure it is in the ON position. You may need to connect the charger when powering the camera on for the first time.
Action
Press the power button at the top side of the camera.
Air
1. Please turn on your camera and wait for the green LED light to appear
2. Connect your camera to the internet with the supplied Ethernet cord and wait for the blue LED light to appear, indicating that the camera has an internet connection
3. The camera will automatically check for an update. If there is an update available, the camera will retrieve it automatically. The purple LED light will blink while the camera is updating.
4. Please do not disconnect the camera from the internet until you see the blue LED light on the camera turn back on.
Air
You will first need to upload them to our server for processing. You can download the game after it has been published.
Action
You can connect your SJ Camera to your PC/laptop and copy the recorded videos to your hard drive.
Air
1. Launch the Control App and connect to your camera
2. Go to the Recording screen
3. The time listed near the SD card icon indicates the remained recording time on the camera storage
Action
1. Launch the Action App and connect to your camera
2. Go to the Recording screen
3. The time listed near the SD card icon indicates the remained recording time on the camera storage
Air
Yes. you will first need to upload them to our server for processing. You can download the game after it has been published.
Action
You can connect your SJ Camera to your PC/laptop and copy the recorded videos to your hard drive.
- First, try adjusting the brightness slider at the bottom of the screen of the Control App. Move the slider to the far right to brighten the video.
- The second option is to enable Low-Light Mode. To access the setting:
-
- Open the Pixellot Control app.
- Open the recording screen.
- Select the gear icon at the bottom right labeled Settings.
- Turn on the Low-Light Mode using the button on the far right. After selecting it, the setting should be labeled On.
Go to the Pixellot Control app settings, in the mobile device settings menu, and enable accessing devices on the network.
In the mobile device Wi-Fi settings (network named Pix-xxxxx), choose to forget the Air camera’s network and then reconnect to it, choosing to enable the Air connection even though an internet connection is not detected.
Let the camera perform the settings change for about a minute, at which time, both Air cameras should turn back on.
The submit button is disabled until all mandatory details have been entered. Check that you have not left a field without a choice or entry.
