SUPPORT CENTER
Or, choose a camera to quickly find the help you need.
FAQ
1. Using the Pixellot Uploader desktop app, install this simple software on your PC or Mac. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app, or download the installer using the appropriate links below.
2. The installation file is located in the downloads folder, per your browser configuration. If the file size is zero download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
3. Open the Pixellot Uploader desktop application, log in with your You profile credentials and select the GoPro option.
4. Follow the Pixellot Uploader instructions for the uploading process.
5. It is important not to disconnect the camera, disconnect the PC/laptop from the internet or power off the PC/laptop while the upload is in progress.
1. You need to use the Pixellot Uploader desktop app from your PC or Mac. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app.
2. The installation file is located in the Downloads folder, per your browser configuration. If the file size is zero, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
3. Open the Pixellot Uploader desktop application (Windows|Mac) log in with your You profile credentials and select the GoPro option.
4. Follow the Pixellot Uploader instructions for the uploading process.
5. It is important not to take out the SD card, disconnect the PC/laptop from the internet or power off the PC/laptop while the upload is in progress.
The camera setup can sometimes cause a black area to appear on the video. The black area is an area that was initially not filmed, usually sky at the top of the frame or grass at the very bottom, which appears once the video is zoomed out for game tracking purposes.
The only third-party cameras we support currently are GoPros 7, 8, 9, and 10.
Not at this time. An Air camera, Action camera or GoPro 7, 8, 9 or 10 is required.
Air
Soccer, basketball, volleyball, hockey, lacrosse, American football.
Action/GoPro
Basketball, volleyball, hockey, baseball, softball.
Not at this time. An Air camera, Action camera or GoPro 7, 8, 9 or 10 is required.
The GoPro can be used to film basketball, volleyball, ice hockey, baseball and softball games.
You can use either the Action or GoPro to record baseball games.
