GoPro Support Center

Make sure you have inserted the battery and microSD, and turned it on.

Ensure the battery is charged (use a standard USB phone)

Yes, but do not move the camera for a specific game. Initiate the start/stop recording from the camera’s control app.

Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.

You should place the camera as follows:

• As close as possible to the mid-line
• Beyond the head height of the players
• As close as possible where the cam sees the whole court, preferably all 4 corners
• A safe place that will not disturb or be a hazard to others, and will not get hit
• Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view

Try to tilt the camera a bit/change angle, where you still see the court. Manually change the exposure settings of the cam to a bit darker. If this does not work, consider a different mounting location.

Make sure that your camera’s video setting is set correctly for your region – NTSC (30FPS) for US, PAL (25FPS) for Europe.

The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.

Yes, this is normal, some cameras turn off the screen during recording to save power. The camera is still recording normally, to view the camera’s status in these cases, it is best to use the camera’s mobile app.

Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)

The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.

This could be because something is blocking a clear view of the lens.

• Remove any protective film from the camera lens
• Clean camera lens with a suitable cleaning cloth

Record a short video to verify that the issue is resolved.

Depending on your filming environment and camera, it may be good to have a 10 minute cooldown period for the camera, once it substantially heats up.

Specifically for GoPro hero 7 or GoPro Hero 8, it is best to remove the internal battery from the camera when using an external power source.

This will help the camera to heat up less.

Don’t worry. Automatic adjustments for the corners happens during the upload process and will not be reflected when you are viewing the field of play through the Pixellot Action app.

We’ve found an issue with the Action app that is preventing some phones to connect to the action.

Here is a current solution

1. Close out the Action App
2. Turn ON airplane mode from your phones settings
3. Open the Action App
4. Attempt to reconnect
   • follow the normal wizard to connect to the apps wifi
5. Once you’ve connected you’re al set!

You can turn airplane mode OFF if you would like after you’ve connected.

• • Please note: unless you plan on turning on and off the recording throughout the event, you can turn airplane mode OFF and you will have full abilities to manage the Action App and take calls.
  • Please note: if you stop recording and disconnect from the app, you must turn ON airplane mode again to reconnect to the Action App.

You do not need a WiFi Internet connection to record, however, the communication between the camera and the camera’s mobile app is done via WiFi. For this you need to have WiFi enabled on your mobile device that has the Camera’s app installed, and WiFi should be enabled in the camera (usually this is the default).

Make sure you have inserted the battery and microSD, and turned it on.

Ensure the battery is charged (use a standard USB phone)

Yes, but do not move the camera for a specific game. Initiate the start/stop recording from the camera’s control app.

Yes, you can move. The mobile app can disconnect and connect to the camera as needed, and that does not affect the camera’s recording activities. If the camera is currently recording, it will continue to record even if the mobile device moved away from the camera, and/or the mobile camera’s app got disconnected.

You should place the camera as follows:

• As close as possible to the mid-line
• Beyond the head height of the players
• As close as possible where the cam sees the whole court, preferably all 4 corners
• A safe place that will not disturb or be a hazard to others, and will not get hit
• Avoid setting the camera in a place that it will have direct light/sunlight that may disturb/blind the camera’s view

Try to tilt the camera a bit/change angle, where you still see the court. Manually change the exposure settings of the cam to a bit darker. If this does not work, consider a different mounting location.

Make sure that your camera’s video setting is set correctly for your region – NTSC (30FPS) for US, PAL (25FPS) for Europe.

The action cam needs to be fixed during recording and does not move. The automatic tracking of the ball is done by the Pixellot software, on the uploaded game video.

Yes, this is normal, some cameras turn off the screen during recording to save power. The camera is still recording normally, to view the camera’s status in these cases, it is best to use the camera’s mobile app.

Some cameras, like the Yi 4K camera, have a recording file size setting, which may affect the maximum concurrent recording time. For the Yi 4K camera, make sure in settings, that the file size is set to 4GB (and not set to MAX)

The camera remains fixed during recording and records the panoramic view of the game. Once you finished recording, you will then upload the game to the Pixellot You cloud platform, that with its A.I, software, will generate the automatic production & highlights videos.

This could be because something is blocking a clear view of the lens.

• Remove any protective film from the camera lens
• Clean camera lens with a suitable cleaning cloth

Record a short video to verify that the issue is resolved.

Depending on your filming environment and camera, it may be good to have a 10 minute cooldown period for the camera, once it substantially heats up.

Specifically for GoPro hero 7 or GoPro Hero 8, it is best to remove the internal battery from the camera when using an external power source.

This will help the camera to heat up less.

Don’t worry. Automatic adjustments for the corners happens during the upload process and will not be reflected when you are viewing the field of play through the Pixellot Action app.

We’ve found an issue with the Action app that is preventing some phones to connect to the action.

Here is a current solution

1. Close out the Action App
2. Turn ON airplane mode from your phones settings
3. Open the Action App
4. Attempt to reconnect
   • follow the normal wizard to connect to the apps wifi
5. Once you’ve connected you’re al set!

You can turn airplane mode OFF if you would like after you’ve connected.

• • Please note: unless you plan on turning on and off the recording throughout the event, you can turn airplane mode OFF and you will have full abilities to manage the Action App and take calls.
  • Please note: if you stop recording and disconnect from the app, you must turn ON airplane mode again to reconnect to the Action App.

You do not need a WiFi Internet connection to record, however, the communication between the camera and the camera’s mobile app is done via WiFi. For this you need to have WiFi enabled on your mobile device that has the Camera’s app installed, and WiFi should be enabled in the camera (usually this is the default).