SUPPORT CENTER
Or, choose a camera to quickly find the help you need.
FAQ
1. Using the Pixellot Uploader desktop app, install this simple software on your PC or Mac. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app, or download the installer using the appropriate links below.
2. The installation file is located in the downloads folder, per your browser configuration. If the file size is zero download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
3. Open the Pixellot Uploader desktop application, log in with your You profile credentials and select the GoPro option.
4. Follow the Pixellot Uploader instructions for the uploading process.
5. It is important not to disconnect the camera, disconnect the PC/laptop from the internet or power off the PC/laptop while the upload is in progress.
Air
Games may not be uploaded when there is an issue with your internet connection. Please make sure your camera is turned on and the blue LED light is showing. This light indicates that you are connected to the internet.
If you don’t see a blue LED light, restart your home/office modem: this usually fixes most connection issues.
If you still can’t see a blue LED light, follow these steps:
- Make sure you have the latest version of the Control app
- Turn off your Air camera
- Disconnect the Ethernet cord from the camera
- Connect the Ethernet cord back into your Air camera’s Ethernet port
- Connect the other end of the Ethernet cord into the internet port on your router
- Turn on the Air camera
- Wait for the green LED light to come up, then wait another minute for the blue LED light to show up
You can also reach our Support team for help: email at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv.
Action
1. Verify your SJ Camera is connected to the PC/laptop via the USB cable
2. Verify your SJ Camera is turned on
3. Verify that the internet connection for your PC/laptop is present and stable
4. Make sure you successfully went through all steps in the Pixellot Uploader tool
You can also reach our Support team for help: email at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv.
GoPro
1. Verify your SD card is inserted into PC/laptop and it is recognized
2. Verify that the internet connection for your PC/laptop is present and stable
3. Make sure you successfully went through all steps in the Pixellot Uploader tool
You can also reach our Support team for help: email at you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv.
Slow internet speeds can be caused by a number of things. You can generally fix a slow internet connection if the issue is on your end. A simple restart of your modem and your router (or all-in-one wireless gateway) can sometimes speed up your connection. But your slow speeds may also be the result of problems on your provider’s end.
Here are some great tips on what can help you fix it:
Check Bandwidth You can check your bandwidth using a free, online speed test such as https://www.speedtest.net/ . An upload speed of 5/Mbps is the minimum you need to be able to upload 2 hours of footage within 3-5 hours. Less than 5/Mbps will take a long time.
Avoid Overloading Your Router: If there are multiple devices (from other individuals) joined to your router or hotspot, try to avoid video streaming services (e.g. Netflix, YouTube TV, etc.) which will negatively effect your bandwidth.
Upgrade Your Internet Plan: Consider switching to a higher plan of 100Mbps to 1Gbps with a bigger data cap. An upgraded internet plan can support more devices on a shared bandwidth without significantly bringing down the upload speed.
If this issue persists, please reach our Support team via you.support@pixellot.tv.
It may take up to 4-6 hours to process the uploaded game. You will get email and app notifications once the game is ready to watch.
If this issue persists, please reach our Support team via you.support@pixellot.tv.
1. You need to use the Pixellot Uploader desktop app from your PC or Mac. Go to the Uploading section of Get Started for more information on how to download and install the Pixellot Uploader desktop app.
2. The installation file is located in the Downloads folder, per your browser configuration. If the file size is zero, something went wrong with the download, so download it again. After installation, the Pixellot You Uploader icon will be located on the desktop or in the applications menu/folder.
3. Open the Pixellot Uploader desktop application (Windows|Mac) log in with your You profile credentials and select the GoPro option.
4. Follow the Pixellot Uploader instructions for the uploading process.
5. It is important not to take out the SD card, disconnect the PC/laptop from the internet or power off the PC/laptop while the upload is in progress.
Was your test footage filmed at a field or court? If not, the video might have been rejected. Our technology requires the camera to be set up at mid-field or court in order to process the footage.Our Support team sends a notification confirming we have received your test event and approved it if all went well.
Make sure you enter the event details. After completing this action, you will have the ability to upload.
If the camera is not turned off (that is, it’s working on a battery or other power supply), it will try to resume the upload once the network connection is restored. Make sure that you restore the power connection to the camera once the power has returned so it is connected to the power supply while uploading.
I left my camera to upload; how do I know when the upload is completed?
Launch the Pixellot Control app, connect to the camera and view the event’s upload status in the events list. After the uploading process has been completed, the footage still needs to be processed by our AI technology.
Uploading time depends on your upstream internet bandwidth. At 20Mbps upstream, an hour game will take an hour to upload. To speed up upload time in low internet bandwidth locations, you can change the recording settings to lower quality before recording a game.
