SUPPORT CENTER
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FAQ
Our subscription plans are listed on our site here. We currently offer a Team and Club package.
The Team package is great for a single team and single sport.
The Club package is great for multiple teams and sport types.
For any more specific questions, please reach out to our support team you.support@pixellot.tv
You can find pricing listed on our site here
For more pricing questions, reach out to our support team at you.support@pixellot.tv or schedule a quick call with one of our sales reps.
If you’re planning to film a single team and single sport, we recommend the Team package.
If you’re planning to film multiple teams and/or sports, we recommend the Club package.
For any more specific questions, please reach out to our support team:you.support@pixellot.tv
Please reach out to our Support team via you.support@pixellot.tv or simply start a live-chat session at you.pixellot.tv to get help with the subscription change.
Yes, you may pause your subscription at any time while on a monthly subscription plan. Pausing a subscription does not apply to an annual subscription plan since it’s a prepayment for the entire year (12 months).
See here on how to pause your subscription: Pause Subscription Instructions
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The Pixellot You subscription can be paused or canceled at any time however the results do differ.
Pausing
A monthly subscription can be paused at any time through the Pixellot You profile under Manage Plans. Monthly plans can be paused for up to 6 months. Any content related to the account uploaded within 12 months will be saved. Content older than 12 months is automatically deleted. For yearly subscriptions, they cannot be paused since this is a prepayment for the entire year upfront.
Canceling
Canceling a subscription can be applied to either a monthly or yearly plan. To do this, you can contact our Pixellot You support team through the email below. When canceling a subscription, all content related to the account will be deleted 30 days after the cancelation request. When canceling a subscription, you’ll still have access to the account for the remainder of the billing cycle.
For any other questions, please contact our support team via the live chat or the email below.
you.support@pixellot.tv
